Deliver an unforgettable dining experience

Everything restaurants need to monitor and generate customer reviews, get quality insights, and connect with customers in an award-winning experience marketing platform. We provide restaurant reviews customer service

Monitor customer feedback across the Internet

Keep an eye on what guests are saying about your restaurants. Monitor and respond
to customer reviews on over 150+ sites in the Birdeye platform.

NATURAL LANGUAGE PROCESSING

Use natural language processing to dig deeper into feedback

Analyze your guest reviews to better understand how you can improve operations. Feedback2Reviews natural language processing engine Athena analyzes review text to determine sentiment, get insights, and find out how you can improve your dining experience.

restaurant customer service
restaurant customer service

UNIFIED INBOX

Reach your guests efficiently and effectively

Want to send reservation reminders, promote new menu items, or send loyalty discounts? Send text messages to one or thousands of customers with Feedback2Reviews. Feedback2Reviews Unified Inbox allows you to manage and respond to all of these conversations in a single place. our restaurant customer reviews service is amazing.

REFERRALS

Get more guests with Referrals

Turn your dining guests into ambassadors with Feedback2Reviews Referrals. In just a few clicks, your customers can refer your restaurant to friends and family. Track customer engagement and take advantage of modern-day word of mouth marketing.

restaurant customer service
restaurant customer service

PAGES

Engage your guests when they’re ready to order

Create beautiful, easily-found custom pages for every location, each updated in moments through one API. Let guests search by zip code to find their closest location.

SURVEYS

Build surveys to understand the customer experience

Get quality feedback via online and 2-way text surveys that you can use to improve your dining experience. Feedback2Reviews fully-customizable surveys allow you to gauge guest satisfaction over time and identify strengths and weaknesses in your operations.

restaurant customer service
restaurant customer service

BENCHMARKING

Be the best restaurant in your area with competitive benchmarking

Ensure that you’re providing the best dining experience in your area. Competitive benchmarking shows how you’re performing in relevant categories compared to competitors in your area.

WEBCHAT

Efficiently answer guest questions with Webchat

Answer guest questions while they’re still on your website. Feedback2Reviews Webchat allows you to respond to guest inquiries instantly from the office, on-the-go through Feedback2Reviews mobile app or have a chatbot respond to frequently asked questions automatically.

Start growing with Feedback2Reviews today

Click to Call
Click to Txt
Click to Email
Click to Call
Click to Txt
Click to Email