Exceptional Client Support
Our training staff will provide simple and complete guided instruction to help get you started with our program, so you can start getting online reviews right away.
The importance of online reviews and how it can help your business growThe largest reason why online reviews are so important to businesses like yours, is that ultimately it can increase sales by allowing consumers access to the information they need to make the decision to purchase your product or service. Consumers are much more likely to purchase a product or service from a business that has been recommended by others.
Better understand how to help your customers based on their feedback and reviewsOnline reviews can tell you whether your company and employees are doing a good job or what you might be doing wrong and how to improve your service. This allows you to better serve your consumers by efficiently and quickly resolving any issues consumers may have with your business, thereby creating a positive experience and hopefully intercepting a bad review before it is posted.
Features and Functionality – Just to name a few
We allow businesses to monitor and respond to their reviews from all review sites in real-time from one dashboard, and filter their feed by various criteria. We also automatically parks reviews with spam, slander, or any content that violates the review site’s Terms and Conditions.
- Monitor reviews from 300+ sites, in one place
- New review alerts via email and SMS
- Configure instant/daily/weekly review alerts
- Auto-park reviews with spam, slander, violation
- Employee tagging; map employees to the reviews they solicited
- Respond to reviews from one centralized dashboard
- Campaign creation flow wizard
- Create instant or drip campaigns
- Create and manage campaigns for reviews, surveys and promotions
- Create and save multiple email and SMS templates
- Custom HTML templates with advanced configuration
- Advanced campaign reporting
- End-to-end conversion funnel report
- Employee leaderboard
- Reviews and ratings by source
- Reviews and ratings over time and by custom hierarchy levels
- Review response over time
- Customer sentiment over time and by location
- Visitor traffic report
- Download reports in Excel or PDF
- External Net Promotor Score (NPS)
Don’t take our word for it
"I vouch for it.Rex Nichols - Insurance Agency Owner
I trust my reviews business to F2R."
Getting customer reviews is vital to every organization regardless of your industry.
Test Drive – Proof of Concept
If you are a business owner, give our Reviews Platform a try and you will understand why we think you can't live without it.
Fully featured functionality with no obligation and you keep all the reviews that we get for you.Test Drive - Sign Up