Manage customer experience and drive growth at scale

Feedback2Reviews has helped 1000’s businesses manage their digital presence across all locations. We provide enterprise customer review service.

Whether you have 10 or 10,000 locations, let us show you what Feedback2Reviews can do.

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rocket-enterprise customer service

Enterprise-grade Customer Experience (CX) and Online Reputation Management (ORM) platform with an omnichannel view

intuitive-executive-enterprise-dashboard

Oversee all locations with
an intuitive executive
enterprise dashboard.

Streamline workflow with
role-based dashboards for
each location.

Deliver exceptional customer experience

Gain valuable CX knowledge with surveys, competitive benchmarking, review
monitoring, insights and sentiment analysis from all locations in real time.

Drive customer retention and improve your online reputation. You may like: Featured-products surveys

Minimize risk and
improve data security

Feedback2Reviews solutions are rated as Enterprise-ready by the Skyhigh Networks CloudTrust™ program which includes data protection, identity verification and more.

Reduce complexity with
seamless integrations

Feedback2Reviews integrates with over 1,000 apps and CRMs to make
it easy to automatically get new reviews, be found online, improve operations and increase revenue.

Improve your bottom>
line and grow at scale

Feedback2Reviews offers all the
CX and ORM capabilities you need
in one platform to increase customer volume, and grow revenue across all locations.

Deliver exceptional customer experience

Gain valuable CX knowledge with surveys, competitive benchmarking, review monitoring, insights and sentiment analysis from all locations in real time.

Drive customer retention and improve your online reputation.

Minimize risk and
improve data security

Feedback2Reviews solutions are rated as Enterprise-ready by the Skyhigh Networks CloudTrust™ program which includes data protection, identity verification and more.

Reduce complexity with
seamless integrations

Feedback2Reviews integrates with over 1,000 apps and CRMs to make it easy to automatically get new reviews, be found online, improve operations and increase revenue.

Improve your bottom
line and grow at scale

Feedback2Reviews offers all the CX and ORM capabilities you need in one platform to increase customer volume, and grow revenue across all locations.

REVIEW MANAGEMENT

Improve CX and ORM
while on auto-pilot

Receive new review alerts via email or SMS so you don’t miss a word.

With automated responses based on custom rules, you can stay focused on your business, reduce the load on your team and promptly address every incoming positive and negative review in real time.

REVIEW MONITORING

Listen to the voice of the customer

Our online review monitoring tool displays all your customer feedback from 150+ sites. Manage your team efficiently with role-based dashboards and custom alert settings at the corporate, regional, and branch levels. You may like: inbox

REVIEW GENERATION

Get reviews quicker
with heightened CX

Easily integrate with over 1,000 CRMs and PMSs and automatically send review requests after each sale or appointment.

Start getting more reviews via email and SMS. Personalize requests with your branding and get reviews on the sites that matter most to you.

REVIEW MARKETING

Dominate online
competition with
powerful user
generated content

Let your customers do the talking to increase trust, social proof, and revenue.

Strengthen SEO, SEM, and social media marketing campaigns by automatically sharing your best reviews to your website, social channels, and SEO-optimized Feedback2Reviews profile.

INTERACTIONS

One place to manage
all leads and customers

All customer interactions, including messages, reviews, surveys, webchats and more – come to one unified inbox where you and your team can respond directly.

Seamlessly switch between text, email and video, all within the same unified inbox. Automatically respond to missed calls and assign conversations to the right team to get the right answers every time.

PAGES

Engage and convert at the start of the
customer journey

Create beautiful, easily-found custom pages for every one of your locations or providers, each updated in moments through one API.

Dominate SEO by making it easier for prospects to find you organically. Boost your search rankings on voice assistants, organic searches on Google and local maps.

INSIGHTS

Improve operations
and sustain high
level growth

Discover trending topics to fine-tune products, services and operations.

Uncover unique customer and business data across the entire customer journey. Identify and understand your strengths and weaknesses at each location with advanced analytics.

BENCHMARKING

Out perform local and national competition at
scale

Know your competitor’s customers better than they do.

Discover insights into your competitors’ reviews and benchmark against regional or direct competition. Identify leading and lagging themes and take swift corrective action on each specific issue for each location.

SURVEYS

Provide exceptional CX with actionable insights

Surveys help you make better business decisions by collecting feedback on products, services and overall experience.

Double your response rates with 2-way text surveys, and turn responses into actionable insights to identify key drivers of customer happiness and take action to improve customer experience.

Get even more with Feedback2Reviews

Interactions

Respond faster and with confidence using the messaging
platform designed to help you connect with customers.

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Ticketing

Close the loop on customer feedback across all
touchpoints and improve customer satisfaction.

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Listings

Manage your business listings for all locations from your
dashboard and auto-sync changes across 50+ sites.

learn more

Insights

Measure and understand how your business performs at
an enterprise and location level with 70+ reports.

learn more

Get even more with Feedback2Reviews

Interactions

Respond faster and with confidence
using the messaging platform
designed to help you connect with
customers.

learn more

Ticketing

Close the loop on customer feedback
across all touchpoints and improve
customer satisfaction.

learn more

Listings

Manage your business listings for all
locations from your dashboard and
auto-sync changes across 50+ sites.

learn more

Insights

Measure and understand how your
the business performs at an enterprise
and location level with 70+ reports.

learn more

Explore the other benefits Feedback2Reviews
Enterprise suite has to offer

Start growing with Feedback2Reviews today

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