Project Description

Simple and effective
customer surveys

Turn customer feedback from every channel
into growth for your organization.

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REAL-TIME FEEDBACK

Measure customer experience

Make better business decisions by collecting feedback on products, services, and overall experience.

PULSE SURVEYS

Double your survey response rates

Reach your customers on their phones: turn your surveys into text conversations with Robin Automation.

ATHENA INSIGHTS

Understand survey responses

The Athena AI engine Identifies sentiment from responses and generates actionable insights.

CHAT AND TEXT

Interact with survey responders

Follow up with survey respondents using 2-way text messages, email, video, or chat conversations.

TICKETING

Create tickets to follow up

Instantly alert your team on survey responses, and resolve customer issues promptly.

REVIEWS

Get new reviews

Automatically add review requests to all your surveys.

Everything you need to run simple and
effective customer satisfaction surveys.

Out-of-the-box surveys

Industry-standard NPS / CSAT surveys
are pre-loaded to get you started in
minutes.

Survey builder

Build your perfect survey with a wide
choice of question types, advanced
display logic, and intuitive UI.

On-the-fly customization

Customize the questions to ask, based
on user responses to previous
questions.

Run multiple surveys

Gauge satisfaction at multiple
customer touchpoints.

Send surveys every way

Customize the questions to ask, based
on user responses to previous
questions.

Custom reporting

Slice and dice responses however you’d
like: by question, over time, or by
location.

Everything you need to run simple and effective customer satisfaction surveys.

Out-of-the-box surveys

Industry-standard NPS / CSAT surveys are pre-loaded to get you started in minutes.

Survey builder

Build your perfect survey with a wide choice of question types, advanced display logic, and intuitive UI.

On-the-fly customization

Customize the questions to ask, based on user responses to previous questions.

Run multiple surveys

Gauge satisfaction at multiple customer touchpoints.

Send surveys every way

Customize the questions to ask, based on user responses to previous questions.

Custom reporting

Slice and dice responses however you’d like: by question, over time, or by location.

online video calling chat

Powerful alone. Unstoppable together.

Feedback2Reviews is the only comprehensive platform for customer experience that offers a range of products that scale
with your business. Check out our other products that work well with Reviews.

Interactions

Respond faster and with confidence using the messaging
platform designed to help you connect with customers.

learn more

Reviews

The all-in-one customer reviews software to help you get
more reviews and boost customer happiness.

learn more
online video calling chat

Powerful alone. Unstoppable together.

Feedback2Reviews is the only comprehensive platform for customer experience that offers a range of products that scalewith your business. Check out our other products that work well with Reviews.

Interactions

Respond faster and with confidence
using the messaging platform
designed to help you connect with
customers.

learn more

Reviews

The all-in-one customer reviews
software to help you get more reviews
and boost customer happiness.

learn more

Start growing with Feedback2Reviews today

Click to Call
Click to Txt
Click to Email
Click to Call
Click to Txt
Click to Email