| Review generation | |||
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| Automatically get new reviews via SMS, MMS, email, website, kiosks, mobile app |  |
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| Get new reviews on third party review sites or your own website | |
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| Integration with 1000+ apps, CRMs, PMSs | |
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| Direct Google Reviews – private API integration with Google | |
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| Create and track reviews goal on individual or all review sites | |
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| Review monitoring | |||
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| Monitor reviews from 250+ sites from one dashboard | |
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| Receive instant or daily review alerts via email or SMS | |
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| Set alerts based on review rating, review source, keywords | |
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| Review Management | |||
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| Respond to reviews on third-party sites directly from on dashboard | |
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| Review Response Templates | |
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| Auto-respond to reviews | |
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| Automatically flag reviews with spam or slander | |
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| Bulk review management using review tagging and ticketing | |
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| Tag employees to review to manage performance | |
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| Review Marketing | |||
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| Feedback2Reviews business profile showcasing business information, and reviews | |
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| Feedback2Reviews business profile ranks on Google search | |
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| Feedback2Reviews business profile is included in Google knowledge panel | |
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| Google seller raings: Display 5-star rating in Google Adwords campaigns | |
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| Showcase reviews on your business website via iFrame or API | |
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| Auto-share reviews on Facebook and Twitter | |
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| Take video reviews on mobile app, easily share on social media channels | |
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| Pages | |||
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| Boost your search ranking on voice assistants, Google, and Maps | |
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| Beautifuly-crafted pages that are customized to your branding & websites | |
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| Single source of truth for all your business locations | |
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| Guide customers to their nearest business location | |
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| Listings | |||
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| Scan how your business appears online | |
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| Update your business listings across 50+ sites | |
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| Share videos, photos, business hours on 50+ sites from one dashboard | |
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| Campaign | |||
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| Create campaigns for reviews, customer experience, survey, promotions | |
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| Create automated workflows, drip or instant campaigns | |
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| Create custom HTML templates to match your brand and voice | |
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| End-to-end conversion funnel report | |
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| Interaction | |||
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| Unified inbox for Webchat and 2-way texting | |
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| Initiate and archive conversations | |
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| Receive emails alerts and push notifications | |
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| Convert website visitors into customers | |
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| Customized chat window to match your website | |
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| Enable chat for multiple websites and locations | |
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| Chat in real-time with customers while they are on your website | |
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| Automatically respond to frequently asked questions about your business | |
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| Meet customers face-to-face with Video chat | |
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| Referrals | |||
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| Get new leads by letting your customers refer your business to their friends | |
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| Easily send a request from the Feedback2Reviews dashboard or mobile app | |
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| Setup automated campaigns to send or schedule requests | |
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| Customer can choose how they refer your business – Text, Email, Facebook & Messenger | |
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| Customized the referral texts/emails, images, and landing pages | |
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| Track all the request send and shared | |
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| Get notified when you receive a lead and engage them instantly | |
| Surveys | |||
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| Create surveys for customer, employee, product, brand experience | |
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| Mix and match multiple question types | |
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| Add advanced skip and display logic to increase question relevance | |
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| Distribute surveys via Email, SMS | |
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| Net Promoter Score (NPS) survey reporting | |
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| Include 3rd party review request within survey | |
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| Reply to survey respondent via email | |
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| Convert survey responses into service tickets | |
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| Role-based survey response alerts for locations and teams | |
| Ticketing | |||
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| Create support tickets from reviews, social mentions, surveys | |
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| Assign tickets to employees, track issue resolution | |
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| Receive email alerts for service ticket creation and updates | |
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| Advanced reporting to track ticket resolution | |
| Insights | |||
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| Customer feedback analysis using Natural language processing | |
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| Understand what’s working, what needs attention | |
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| Location analysis – understand relative operational performance | |
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| Create and manage custom categories and sub-categories | |
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| Edit snippets – refine insight based on business priorities | |
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| Download insights as Excel / PDF reports | |
| Benchmarking | |||
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| Benchmarking performance vs. competitors at brand, location, product level | |
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| Access public review data for all your competitors | |
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| Compare reviews and ratings over time, by source, by category | |
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| Track brand mentions for your competitors on 30M+ sites | |
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| Competitive insights by theme, source, product | |
| Reporting | |||
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| Reviews and ratings over time, by source, by location, by custom hierarchy | |
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| Customer satisfaction over time, by location | |
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| Net promoter score (NPS) for surveys, 3rd party reviews | |
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| Employee leaderboard | |
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| Visitors traffic report | |
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| Download reports in Excel / PDF | |
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| Mobile App | |||
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| Create and manage customer database | |
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| Get new reviews – text reviews, image reviews, video reviews | |
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| Manage reviews, respond to reviews | |
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| Share reviews to social channels and business profile | |
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| View reports of reviews and ratings over time, by source, location | |
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| Enterprise Features | |||
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| Role-based dashboards at corporate, regional, branch level | |
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| Custom hierarchy and filters – regions, locations, products, employees | |
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| Create your own user experience by integrating Feedback2Reviews REST APIs | |
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| Setup custom user role & role-based permissions | |
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| Execute bulk operations via UI or excel for 1000s of location, users | |
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Thousands of businesses, trust us to help them be found, be chosen and be the best business.
