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How to respond to the 5 types of negative reviews

Don’t have the kind of online reputation that you want? There might be a reason: Customers who feel that they’ve had a bad experience are 2-3x more likely to leave a negative review. But there is a way to play defense. Our study reveals that most negative reviews are left by one of 5 types of customers. Here are templates to help you respond to each one.

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Let’s talk about how our all-in-one Experience Marketing platform helps you be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

In this guide, you’ll learn:

  • How you can defuse a bad situation with an angry reviewer.
  • How to turn certain types of negative reviewers into loyal customers.
  • How to deal with reviews that weren’t meant for your business.

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