Enterprise-grade Customer Experience (CX) and Online Reputation Management (ORM) platform with an omnichannel view
Oversee all locations with
an intuitive executive
enterprise dashboard.
Streamline workflow with
role-based dashboards for
each location.
Deliver exceptional customer experience
Gain valuable CX knowledge with surveys, competitive benchmarking, review
monitoring, insights and sentiment analysis from all locations in real time.
Drive customer retention and improve your online reputation. You may like: Featured-products surveys
Minimize risk and
improve data security
improve data security
Bizinga solutions are rated as Enterprise-ready by the Skyhigh Networks CloudTrust™ program which includes data protection, identity verification and more.
Reduce complexity with
seamless integrations
seamless integrations
Bizinga integrates with over 1,000 apps and CRMs to make
it easy to automatically get new reviews, be found online, improve operations and increase revenue.
Improve your bottom>
line and grow at scale
line and grow at scale
Bizinga offers all the
CX and ORM capabilities you need
in one platform to increase customer volume, and grow revenue across all locations.
Deliver exceptional customer experience
Gain valuable CX knowledge with surveys, competitive benchmarking, review monitoring, insights and sentiment analysis from all locations in real time.
Drive customer retention and improve your online reputation.
Minimize risk and
improve data security
improve data security
Bizinga solutions are rated as Enterprise-ready by the Skyhigh Networks CloudTrust™ program which includes data protection, identity verification and more.
Reduce complexity with
seamless integrations
Bizinga integrates with over 1,000 apps and CRMs to make it easy to automatically get new reviews, be found online, improve operations and increase revenue.
Improve your bottom
line and grow at scale
Bizinga offers all the CX and ORM capabilities you need in one platform to increase customer volume, and grow revenue across all locations.
REVIEW MANAGEMENT
Improve CX and ORM
while on auto-pilot
while on auto-pilot
Receive new review alerts via email or SMS so you don’t miss a word.
With automated responses based on custom rules, you can stay focused on your business, reduce the load on your team and promptly address every incoming positive and negative review in real time.
REVIEW MONITORING
Listen to the voice of the customer
Our online review monitoring tool displays all your customer feedback from 150+ sites. Manage your team efficiently with role-based dashboards and custom alert settings at the corporate, regional, and branch levels. You may like: inbox
REVIEW GENERATION
Get reviews quicker
with heightened CX
with heightened CX
Easily integrate with over 1,000 CRMs and PMSs and automatically send review requests after each sale or appointment.
Start getting more reviews via email and SMS. Personalize requests with your branding and get reviews on the sites that matter most to you.
REVIEW MARKETING
Dominate online
competition with
powerful user
generated content
competition with
powerful user
generated content
Let your customers do the talking to increase trust, social proof, and revenue.
Strengthen SEO, SEM, and social media marketing campaigns by automatically sharing your best reviews to your website, social channels, and SEO-optimized Bizinga profile.
INTERACTIONS
One place to manage
all leads and customers
all leads and customers
All customer interactions, including messages, reviews, surveys, webchats and more – come to one unified inbox where you and your team can respond directly.
Seamlessly switch between text, email and video, all within the same unified inbox. Automatically respond to missed calls and assign conversations to the right team to get the right answers every time.
PAGES
Engage and convert at the start of the
customer journey
customer journey
Create beautiful, easily-found custom pages for every one of your locations or providers, each updated in moments through one API.
Dominate SEO by making it easier for prospects to find you organically. Boost your search rankings on voice assistants, organic searches on Google and local maps.
INSIGHTS
Improve operations
and sustain high
level growth
and sustain high
level growth
Discover trending topics to fine-tune products, services and operations.
Uncover unique customer and business data across the entire customer journey. Identify and understand your strengths and weaknesses at each location with advanced analytics.
BENCHMARKING
Out perform local and national competition at
scale
scale
Know your competitor’s customers better than they do.
Discover insights into your competitors’ reviews and benchmark against regional or direct competition. Identify leading and lagging themes and take swift corrective action on each specific issue for each location.
SURVEYS
Provide exceptional CX with actionable insights
Surveys help you make better business decisions by collecting feedback on products, services and overall experience.
Double your response rates with 2-way text surveys, and turn responses into actionable insights to identify key drivers of customer happiness and take action to improve customer experience.
Get even more with Bizinga
Get even more with Feedback2Reviews
Insights
Measure and understand how your
the business performs at an enterprise
and location level with 70+ reports.
Explore the other benefits Bizinga
Enterprise suite has to offer
Enterprise suite has to offer